Cancellation
Cancellation in Case of Damage: In case you receive a damaged or defective product, please inform the delivery personnel immediately at the time of delivery and raise a complaint by submitting a ticket at the Help Center. The damage or defect will be assessed within 72 hours, and a solution will be provided. If the product is broken, Wooden Street may replace it or take any other corrective measure deemed appropriate to address the issue.
Cancellation in Case of Wrong Product: If the product received does not comply with the specifications of your original order, please raise the issue immediately and report it by submitting a ticket at the Help Center.
Cancellation in Case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated for the order. Cancellation can only be done if the product is in the production or pre-production stage. Cancellation is not possible after a product has been dispatched from the national/international warehouse.
Please note that you must address or submit any damage/defect concerns within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached. For fragile products, customers are requested to share an unboxing video in case of damage/defect.
Cancellation in Case of Wrong Product: If the product received does not comply with the specifications of your original order, please raise the issue immediately and report it by submitting a ticket at the Help Center.
Cancellation in Case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated for the order. Cancellation can only be done if the product is in the production or pre-production stage. Cancellation is not possible after a product has been dispatched from the national/international warehouse.
Please note that you must address or submit any damage/defect concerns within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached. For fragile products, customers are requested to share an unboxing video in case of damage/defect.
