Cancellation

At The Rural Art, every piece is handcrafted with exceptional care and attention to detail. Because our work begins promptly after an order is placed—and many pieces are made specifically to a client’s selections—our cancellation policy is designed to be transparent, fair, and respectful of both your investment and the time and craftsmanship of our artisans.

Please review the following terms carefully.

1. Order Cancellations

Within 24 Hours of Purchase
You may request a cancellation within 24 hours of placing your order. If approved, a refund will be issued minus a 3.6% processing fee, which reflects the non-refundable transaction cost charged by our secure payment provider.

After 24 Hours
Cancellation requests made after the initial 24-hour window are subject to a 25% cancellation fee, in addition to the 3.6% processing fee. This accounts for administrative handling, material sourcing, and production planning already in progress.

Custom & Made-to-Order Items
All custom and made-to-order items are crafted exclusively for each customer. Once production has begun, cancellations are not accepted. At this stage, the order becomes final and non-cancellable.

After Shipment
Cancellations are not permitted once an item has shipped. Any request to cancel after shipment—whether due to buyer’s remorse, change-of-mind, refusal of delivery, or payment dispute—will be treated as a customer-initiated cancellation and will result in a 100% charge of the order value.

2. Buyer’s Remorse / Change-of-Mind

Cancellations or refunds cannot be accepted due to buyer’s remorse or a change-of-mind once the 24-hour grace period has passed. Because our pieces are made-to-order and often custom-crafted, each order represents a commitment of materials, labor, and production time exclusively reserved for you.

3. Order Modifications

Order modifications are not considered a cancellation. It is the customer’s responsibility to carefully review and confirm all selections—including size, shade, finish, design, layout, and specifications—before placing the order.

Any request to change or modify an order after placement is subject to feasibility and written approval, and may involve additional charges. If a modification is not possible or is declined, the original order remains valid and binding, and this does not qualify the order for cancellation, refund, or chargeback.

By completing a purchase with The Rural Art, you acknowledge that you have reviewed and approved all order details prior to checkout.

4. Delivery Refusal & Failed Delivery Attempts

If a delivery is refused, or if the customer is unavailable or unresponsive, and the carrier makes three unsuccessful delivery attempts, the order will be deemed a customer-initiated cancellation. In such cases:

  • A 100% cancellation fee will apply

  • Return shipping, storage, or re-delivery costs are the customer’s responsibility

5. Delays in Production or Shipping

Our pieces are handcrafted and shipped internationally. While we strive to meet estimated timelines, minor delays may occur due to artisan scheduling, weather conditions, international logistics, geopolitics, public holidays, customs clearance, or carrier availability.

These circumstances are beyond our direct control and do not qualify an order for cancellation, refund, or chargeback. Your order remains active and binding throughout any standard production or shipping delay.

6. Refund Processing

Approved refunds, where applicable under this policy, will be issued to the original payment method.
Please allow 5–7 business days for processing after written confirmation of approval.

7. How to Request a Cancellation

To request a cancellation, please contact us promptly by email or phone and include your order number.

For the protection of both parties, all cancellations must be confirmed in writing. Verbal requests alone are not considered valid.

8. Agreement to Terms

By completing a purchase on The Rural Art website, you confirm that you have read, understood, and agreed to this Cancellation, Buyer’s Remorse, and Change Policy in full. These terms apply to all purchases and form a binding agreement between you and The Rural Art.

Effective Date: 1-1-2022