Cancellation
At The Rural Art, each piece is handcrafted with exceptional care and attention to detail. Because our work begins promptly after an order is placed, our cancellation policy is designed to be clear, fair, and respectful of both your investment and our artisans’ time.
1. Order Cancellations
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Within 24 Hours of Purchase: You may cancel your order and receive a refund, minus a 3.6% cancellation fee, which covers the processing cost charged by our secure payment provider.
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After 24 Hours: A 25% cancellation fee will apply, plus the 3.6% processing fee.
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Custom & Made-to-Order Items: Once production has begun, cancellations are not accepted, as these pieces are created exclusively for you.
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After Shipment: Cancellations are not permitted once an item has shipped. Any request to cancel at this stage will result in a 100% charge of the order value.
2. Making Changes
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Adjustments to size, finish, or design can be made within 24 hours of purchase.
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After this time, changes may be limited or subject to additional charges.
3. Refund Processing
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Approved refunds will be issued to your original payment method within 5–7 business days.
4. How to Cancel
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Contact us by email or phone with your order number.
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For your protection, all cancellations must be confirmed in writing.
5. Agreement to Terms
By completing a purchase on our website, you acknowledge and agree to the terms of this Cancellation Policy.
