Refund Policy

General Return Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied, you have 7 days from the date of delivery to return an item in its original condition

You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

(i)  The Product has not been worn, cleaned or tampered with by you.

(ii)  The price tag /barcode, brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.

(iii)  The Product is not altered, unless proven vendor defect.

(iv)  Return is being initiated against the order under which it was bought and from the same account and the serial number/ barcode of the Product matches our records.

(v)  There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.

(vi)  The Product(s) if bought as a set should be exchanged as the complete set.

(vii)  Products returned should be in unused, undamaged, unwashed and in a saleable condition.

(viii)  We are satisfied that the Product has not been rendered defective or unusable.

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions. 

Please note that return shipping costs are the responsibility of the customer. Once your merchandise is returned and inspected, we will issue the appropriate credits and/or refunds for the item(s), along with any applicable tax refunds according to state law.

Refunds will be processed back to your original payment method after we receive your returned item, minus shipping charges and a 25% restocking fee based on your order subtotal. If you wish to cancel your initial order, you must do so within 24 hours of placing the order to receive a full refund. Cancelling after 24 hours but before delivery will result in a partial refund (minus a 20% processing charge).

Made-to-Order Items:

Made-to-order items are crafted specifically for you, and as such, they are not eligible for return unless they arrive damaged or with a manufacturing defect. If you still wish to return a made-to-order item within 48 Hours from the date of receipt, a 50% restocking fee plus shipping charges will be deducted from your refund. It is the customer's responsibility to ship the item back to our warehouse in New Jersey.

Accessory and Decor Returns:

For accessory returns, please contact us within 14 days of receiving your item(s) for specific return instructions. You'll be responsible for return shipment costs. Once we receive your return, refunds will be credited back to your original payment method, minus a 25% restocking fee. Accessories not returned within this 14-day window cannot be accepted for return. Items listed below $99 are final sale and cannot be returned.

Accessory cancellations are accepted within 48 hours of purchase, before shipping. After this window, our 14-day return policy applies.

Damaged Items:

If your item arrives damaged or defective, please contact us upon receipt, and we'll take care of it promptly.

Clearance Items:

Clearance items are final sale and not eligible for returns, except in cases of documented damage upon arrival. Warranty claims for clearance items require reporting defects within 48 hours of delivery.

Promotions: 

If you make a purchase during a promotion where the discount depends on the total order cost (e.g., Buy More, Save More Sale), and part of the order is cancelled or returned, the discount may be adjusted accordingly. Limited edition collections/products/fabrics are not eligible for promotional discounts.

We strive to provide excellent customer service and satisfaction. Please contact us with any questions or concerns regarding your purchase or our return policy.