THE RURAL ART · DELIVERY GUIDE
From our artisans to your home.
Furniture made especially for you deserves a considered arrival. Explore our delivery services, understand your timeline, and choose the right arrival for the piece you have selected.
CHOOSE YOUR ARRIVAL
Our standard service brings your furniture to the curb. White Glove service adds the care of in-home placement and assembly. Upper-floor deliveries receive a separate access review.
Curbside service
Your piece is delivered to the nearest accessible curbside point outside your residence.
Estimated delivery: 8–12 weeks
View service detailsGround-level placement
A carefully arranged arrival, with your furniture unpacked, assembled, and placed in your chosen ground-level room.
Upgrade charge: shown at checkout
Explore White Glove serviceAccess review & personal quotation
For apartments, elevated rooms, stair carries, and residences with particular building requirements.
Delivery charge: shown at checkout
Plan an upper-floor deliveryWhite Glove service changes how your furniture is delivered and set up. It does not shorten the production or shipping timeline. Upper-floor delivery is arranged by quotation and is not included automatically in a ground-level upgrade.
MADE ESPECIALLY FOR YOU
8–12 weeks
Our usual estimated timeframe
from order confirmation to delivery.
Most of our furniture is handcrafted to order. The usual 8–12-week estimate allows for production, preparation for shipment, international sea freight, arrival at our U.S. facility, and onward delivery to your address.
For custom designs, the timeframe begins once all specifications and design details are confirmed. Changes to your design or additional approval time may affect the schedule. Any item-specific estimate confirmed with your order takes precedence over this general guide.
Delivery dates are estimates until the final appointment is confirmed. If you are furnishing for a move, event, or renovation deadline, please discuss it with us before ordering.
THE ESSENTIALS
Our standard service is suited to customers who have arranged their own assistance for moving and setting up their furniture.
Complimentary standard curbside delivery is available to eligible mainland addresses in the contiguous United States. Furniture delivery requires a street address rather than a P.O. box. Please contact us before ordering for locations outside this area or addresses with unusual access requirements.
Island destinations carry an additional delivery charge and are quoted separately. Share your full address before ordering so we can check service availability and confirm the island delivery charge, including any ferry transport or special handling that applies. Complimentary mainland shipping does not include this additional service.
The carrier delivers to the nearest safe, accessible curbside point. Garage-entrance placement may be possible at the carrier’s discretion when it can be reached safely; it is not guaranteed. Curbside service does not include carrying the furniture into a building, across stairs, or to a room inside your home.
Have suitable people and equipment ready to move the packaged furniture indoors. Consider the weight and size of the largest individual piece or carton, including any stone top. Please arrange your own help with unpacking, assembly, and packaging disposal when choosing this service.
If you would prefer help indoors, request a White Glove upgrade before dispatch. Availability and the applicable charge must be confirmed by our team.
FROM ARRIVAL TO PLACEMENT
For a more effortless arrival, our delivery team handles the unpacking, standard assembly, and placement agreed for your order.
The five-step allowance covers five individual steps in total along the approved route, including entrance and internal steps. A flight of stairs is not a single step. Upper-floor placement and access beyond this allowance require review and a separate quotation.
Solid wood furniture and stone tops can be substantial. We arrange the crew and handling requirements around the size, weight, and access for your order. Particularly large or heavy pieces may require a separate assessment.
White Glove delivery does not include moving or disposing of existing furniture, electrical or plumbing connections, appliance installation, removal of doors or building fixtures, structural alterations, wall mounting, or specialist hoisting unless specifically agreed in writing. Follow our preparation checklist before the appointment.
White Glove charges depend on your order and delivery arrangements. The price shown at checkout covers the service described there; additional access services require a written quotation. Any promotional White Glove offer remains subject to its stated eligibility and access limits.
SERVICE FOR YOUR RESIDENCE
White Glove placement above ground level is quoted separately and must be confirmed in writing. This applies to upstairs rooms, apartments, and high-rise residences, including homes on the 45th floor.
The floor number alone does not determine the charge. We assess the handling arrangements, suitable carrier coverage, and the access information supplied for your order. A suitable elevator may make upper-floor placement possible; service is not included automatically in the ground-level rate.
| Service requirement | Availability & quotation |
|---|---|
| Elevator-assisted placement | Subject to a suitable approved route, carrier availability, and your building's delivery conditions. The complete service and charge are confirmed by quotation. |
| Stair carries | Any upper-floor stair carry or access beyond the included step allowance requires individual assessment. Approved handling and any additional charges are confirmed before booking. |
| Oversized or particularly heavy pieces | Additional crew or handling equipment may be necessary. We review these requirements for your order and confirm the available service. |
| Specialist access | Hoisting, crane access, and other specialist arrangements are outside standard White Glove service and require a separate assessment and written agreement. |
Contact us with your selected piece or order number, delivery location, and access brief. Our team will review the requirements with a suitable provider and confirm availability, the service scope, and the complete charge. Please approve the arrangements before the service is booked.
If your building requires a Certificate of Insurance or provider documentation, please send its requirements early. A standard COI is complimentary on request and included with White Glove service. Special COI requests carry a $150 charge, subject to the provider’s review of the requirements. We will help coordinate the documents before final scheduling.
Our Measure for Delivery guide explains which doorway, stair, elevator, and building details to record.
BEFORE YOU PLACE YOUR ORDER
Before ordering, please check your chosen furniture’s dimensions, your room, and the full delivery route. Our measuring guide includes helpful diagrams, a printable worksheet, and the preparation checklist.
YOUR FINAL APPOINTMENT
All furniture deliveries are arranged by prior appointment. Your delivery provider will contact you to agree an available date and arrival window when your order reaches the final delivery stage.
Track your orderTracking is provided once your furniture departs our U.S. facility. Our team can assist with earlier order-status enquiries. Final appointment availability and delivery windows are set by the local provider; please wait for confirmation before reserving building access or arranging time away from work.
Please arrange for an adult to be available throughout the confirmed delivery window to welcome the team and receive your furniture. For curbside delivery, have your moving assistance ready. For White Glove delivery, the team completes the service and placement agreed for your order, provided the approved route is accessible.
Check the packaging and accessible furniture surfaces, count the packages, and note visible damage or missing items on the delivery receipt. Photograph any concerns and contact us promptly. For White Glove service, inspect your piece before packaging is removed.
Email info@theruralart.com with your order number, a description, and clear photographs or video of the furniture and packaging. Our published Refund Policy asks that damage or incorrect-item concerns be reported within 48 hours. Keep relevant packaging and follow our team’s instructions while the matter is reviewed.
Please contact us if the delivery cannot be completed as agreed. Our team will review the circumstances and coordinate the next steps with the delivery provider.
WHEN YOUR PLANS NEED SOMETHING ELSE
Furnishing a future home or planning around a renovation? Speak with us before ordering to agree when production should begin. Your furniture is then made around the agreed production start rather than relying on an indefinite warehouse hold.
This arrangement is for eligible made-to-order pieces. It is not available for in-stock, quick-ship, or décor items. The delivery estimate begins from the agreed start and confirmation of all required design details.
Discuss your timingPriority shipping is not currently a standard checkout service. If you have a firm deadline, contact us before purchasing to ask whether an exception can be arranged for your specific piece and destination.
Any approved priority arrangement uses air freight followed by curbside delivery. A 5–6-week accelerated estimate applies only if our team specifically offers and confirms it in writing for your order.
Priority eligibility excludes pieces over 500 lbs, items exceeding 119″ L × 80″ W × 70″ H, and oversized designs such as large wine bar cabinets and Alaskan King beds. Meeting these limits does not guarantee availability.
Where approved, air freight is followed by a suitable U.S. delivery provider. Placement is at the nearest accessible curbside point; garage or porch placement is subject to the carrier’s safe-access approval. Indoor placement and assembly require a separately approved White Glove arrangement.
Eligibility, price, timing, and final service scope must be confirmed before ordering. Please do not select standard delivery and assume an expedited arrival.
THE JOURNEY BEGINS WITH CRAFT
Our pieces are crafted in regions with established woodworking traditions. The origin of your piece depends on its wood and design.
KEEPING YOUR ARRANGEMENTS CLEAR
Let us know early if your plans or access arrangements change. We can help review the next steps and explain any related charges. Storage after dispatch is arranged separately from deferred production.
| Service or arrangement | Charge & details |
|---|---|
| Standard COI | Complimentary on request. Included with White Glove delivery. |
| Special COI | $150. Please share the building’s requirements so the provider can review the requested certificate. |
| Address change in transit | $100 when an address change is requested after your item is in transit. Any revised access service is reviewed separately. |
| Storage after dispatch | First week complimentary; $100 per week thereafter. The storage period is counted from the date your shipment leaves our New York or Los Angeles facility. Storage is available for up to four weeks in total, including the complimentary first week, subject to space. |
Amounts are in USD. The same storage allowance and rates apply to holds following a missed appointment, rescheduling, or holiday travel. Please arrange any hold with our team so we can confirm space and help plan delivery within the four-week period.
For a gated community, island association, or managed building, please arrange approval for the delivery truck with your management, HOA, or security team before the appointment. Share any truck-size limits, entry permits, loading rules, and access hours with us and the provider in advance.
Any required gate clearance should be in place for the confirmed delivery window. If the truck is unable to enter because approval or access is unavailable, another appointment may be needed and carrier attempt, redelivery, or storage charges may apply.
If you need to change an appointment after confirming it, please contact both the delivery provider and The Rural Art as soon as possible. A replacement date is subject to the provider’s route and appointment availability.
Depending on how far the booking has progressed, rescheduling charges may apply. If the truck has already been dispatched, carrier attempt or redelivery charges may also apply. Any storage hold follows the complimentary period and weekly rate listed above. We will explain the charges and confirm the revised arrangements with you.
Please have an adult available throughout the agreed delivery window. If no adult is available when the team attends the confirmed appointment and the furniture needs to be returned or held, any resulting storage follows the same complimentary allowance and paid weekly rate listed above.
A delivery-attempt or redelivery charge may also apply. Our team will help coordinate the next available appointment and explain the charges relating to the missed delivery and storage period.
If holiday or travel plans mean you would like us or the carrier to hold your furniture, please share your dates early. These holds follow the same storage allowance and rates: paid storage applies after the complimentary week, within the four-week total limit.
We will check space, confirm the proposed hold and any paid weeks, and help coordinate your next appointment. The complimentary period is counted from the shipment’s departure from our New York or Los Angeles facility, so an appointment change or holiday hold does not restart that period.
Please contact The Rural Art directly if your address, room, floor, elevator access, stairs, or truck-entry arrangements change, even if you have already spoken with the carrier. Our team will confirm the updated details with you.
An address change requested after your item is in transit carries a $100 address-change fee. Revised access or delivery services may need a separate quotation. Please allow us to confirm the updated arrangements in writing before the appointment.
Production, customs clearance, port conditions, freight schedules, weather, and local delivery capacity can affect the estimated timeframe. If your schedule changes, we will communicate the available update and next steps.
If we cannot ship within the promised shipment timeframe, we will provide the delay notice and cancellation or refund options required by applicable law for unshipped merchandise. Accepting a revised estimate does not remove any rights that apply to a later delay.
Eligibility and fees depend on your order and its stage. For a change-of-mind cancellation after your piece has been crafted, packed, and entered transit, our in-transit policy provides for a 100% cancellation charge.
This change-of-mind provision does not override cancellation, refund, damage, defect, or other remedies required by applicable law. Refusing delivery does not automatically cancel an order. Please contact us to discuss your circumstances and review our Refund Policy and Terms of Service.
ANSWERS BEFORE YOUR ARRIVAL
Yes. Our usual standard estimate includes production and the journey to your address. Custom-order timing begins after all design details are confirmed. An item-specific timeframe confirmed for your order takes precedence, and your final delivery appointment is scheduled by the local provider.
White Glove is a delivery and setup service. It adds the approved indoor placement, assembly, and packaging removal; it does not speed up production or freight. Any accelerated service must be separately offered and confirmed in writing.
Standard curbside delivery is complimentary for eligible mainland addresses in the contiguous United States. Island destinations have an additional delivery charge, while White Glove and other access services are charged as shown at checkout or in your quotation. Please share any access requirements before ordering.
It may be possible with suitable carrier coverage and approved access. Upper-floor placement requires a written quotation confirming the service and charge. Use our building-access guide to prepare the information needed for review.
Stair-carry service is subject to carrier acceptance and a separate quotation where required. Availability depends on the specific furniture and approved route. Please request review before ordering; our stairway measuring instructions explain how to prepare your access brief.
No. The standard ground-level White Glove allowance is up to five individual steps in total along an approved route, including entrance and internal steps. A flight contains multiple steps and requires a separate access review when it exceeds the allowance or leads to upper-floor placement.
Please send your building’s wording, certificate-holder details, and delivery rules early. A standard COI is free on request and included with White Glove service. A special COI costs $150, subject to provider review of the requested requirements.
Please contact us as early as possible, preferably before dispatch. We will review the destination, access, carrier availability, and additional charge. An upgrade is confirmed only once our team has approved the arrangements in writing.
For eligible made-to-order pieces, we can discuss deferred production before you order. Once your shipment leaves our New York or Los Angeles facility, storage can be arranged for up to four weeks in total: the first week is complimentary and subsequent storage is $100 per week. Holiday holds use the same allowance and rate; please share your dates early.
Standard White Glove covers the agreed furniture placement and assembly. Appliance fitting, electrical work, plumbing, wall mounting, and other specialist installation are not included unless specifically agreed. Please arrange an appropriate professional for those tasks.
Tracking is provided after your furniture departs our U.S. facility. Every delivery is scheduled in advance with the local provider. Once your appointment is confirmed, please coordinate any elevator, loading-dock, and truck-entry bookings for that date and window.
Removal of building fixtures or structural alterations is not included in standard delivery or White Glove service. Any separate preparatory work must be arranged and approved in advance. The delivery team will work within the service scope and access arrangements confirmed for your order.
Contact us promptly so we can review the circumstances and available next steps with the provider. Applicable charges and cancellation or return eligibility depend on the reason delivery could not proceed, the confirmed service, and the agreed order terms. A failed attempt or refusal does not automatically cancel the order.
Please contact your provider and our team promptly. A new date depends on route availability, and charges may apply once arrangements are in place. See our appointment-change terms for details.
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