Shipping Update

Important International Shipping Update
At The Rural Art, every piece is thoughtfully handcrafted and made to order according to each customer’s selected design, dimensions, finish, shade, and customization requirements. We understand how meaningful your order is, and we remain fully committed to delivering it with the quality, care, and attention it deserves.
We would like to keep our customers informed that current international developments are creating some disruption across global shipping routes. Ongoing challenges affecting the Red Sea, the Bab el-Mandeb Strait, the Strait of Hormuz, vessel availability, port operations, fuel costs, and carrier schedules may occasionally result in longer transit times.
These conditions may require shipping carriers to adjust vessel schedules, reroute shipments, or take additional safety and operational measures. While these circumstances are outside our reasonable control, our team is actively coordinating with our freight partners, carriers, customs agents, warehouses, and final-mile delivery providers to minimize any potential delay.
Our Commitment to You
Please be assured that we are doing everything reasonably possible to keep your order on schedule and deliver it as close to the estimated timeline as possible.
Our team continues to:

• Coordinate closely with trusted international shipping partners
  
• Review the safest and most efficient available shipping routes
  
• Monitor vessel schedules, port operations, and customs clearance
  
• Follow up regularly with warehouses and delivery providers
  
• Share confirmed updates whenever new information becomes available
  

Your order remains carefully managed throughout the process, and there is no need for concern. However, because international shipping conditions can change with limited notice, a delay may still be possible.
Estimated Delivery Timelines
All delivery timelines provided for made-to-order and internationally shipped products are estimates. Actual delivery dates may be affected by factors such as:

• International shipping and vessel schedules
  
• Route changes or vessel rerouting
  
• Port congestion or operational restrictions
  
• Customs inspection and clearance
  
• Carrier or warehouse delays
  
• Regional conflicts and geopolitical developments
  
• Fuel shortages or increased transportation demand
  
• Weather conditions and other events beyond our control
  

Whenever a confirmed change affects your order, our team will make every reasonable effort to keep you informed.
Made-to-Order Cancellation Policy
Each product is individually handcrafted after an order is placed and may include customer-selected dimensions, finishes, shades, materials, hardware, or other custom requirements.
For this reason, delays caused by international shipping disruptions, customs clearance, vessel rerouting, port congestion, carrier schedules, geopolitical developments, regional conflicts, or other circumstances beyond our reasonable control do not qualify a made-to-order or customized product for cancellation or refund.
All orders remain subject to the terms and cancellation policy accepted at the time of purchase, together with any applicable consumer-protection requirements.
Thank You for Your Patience
We sincerely appreciate your patience, understanding, and continued support while our team works carefully to bring your handcrafted piece safely to your home.
Thank you for trusting The Rural Art. We remain committed to delivering exceptional craftsmanship and service throughout every stage of your order.
Warm regards,
The Rural Art Team